Moody Mats - Shipping Policy

Order Processing Once your order is confirmed, please allow up to 21 business days for processing before shipment.

Shipping Notifications When your order is ready for dispatch, we will send tracking details via WhatsApp or email.

Shipping Times and Rates Shipping times vary based on your location and chosen shipping method. Rates are calculated according to the weight of your order and delivery location. You can view the shipping costs during checkout before completing your purchase.

Delivery We aim to deliver your orders within the estimated timeframe provided at checkout. However, please be aware that factors such as weather conditions or carrier delays may affect delivery times. We appreciate your patience and understanding.

Damaged Products If your order arrives damaged, please contact us immediately at support@moodymats.com with photos of the damaged items and packaging. We will arrange a replacement for you at no extra cost.

Returns and Exchanges Please note that we do not accept returns or offer exchanges except for damaged products. We cannot provide refunds or exchanges for other reasons due to the nature of our products. We apologize for any inconvenience this may cause.

Contact Us
For any questions or concerns regarding our shipping policy, please reach out to us at moodymatsbusiness@gmail.com.